We use the following Key Performance Indicators to track the success of the MCI sustainability programme.

Profit

Goals 2015Progress 2010Progress 2011Progress 2012LevelProgress 2013
Profit
Euros of gross margin
(millions
85.792.2105.8increase116.5
50 offices around the world454748increase55
Be a market leader of creating and organising events about CSR, Energy and Sustainability15 events organised89153decrease152
100% of major RFP responses and sales proposals to include content on sustainability and MCI solutionsNot measured 54%60%increase73%
100% of offices to have active sustainability plans and reporting40%65%71%decrease55%
80% of suppliers compliant with MCI Code of Conduct23 hotels50% of our strategic partners57% of our strategic partnersincrease73% of our global preferred partners

Planet

Goals 2015Progress 2010Progress 2011Progress 2012LevelProgress 2013
Planet
Reduce operational carbon emissions per talent by 20% by 20204.1 tonsCO2e/talent3.5 tonsCO2e/talent3.6 tonsCO2e/talentincrease3.4 tonsCO2e/talent
20% of our offices to be supplied by renewable energy9%13%10%increase13%
100% of the offices recycling 3 waste streams20%26%28%decrease26%
100% of events assessed for sustainability, health and safety risksn/a12%76%increase78%

Key Performance Indicators 2014 Planet

People

Goals 2015Progress 2010Progress 2011Progress 2012LevelProgress 2013
People
Grow team to 2000 talents9571,1141,298increase1,502
85% retention of permanent employees87.0%83.2%89.2%decrease88%
75% talent satisfaction with their work at MCINot MeasuredNot Measured80%decrease71%
Gender balance of women in senior management27%38%39%increase40%
100% of our project managers to be trained in health and safetyn/an/a60%60%
16 hours of pro-bono or community service per talent per year (1% talents time)1 hour / employee
880 hours total
1 hour / employee
1253` hours total
1 hour / employee
1,481 hours total
increase2.23 hours / employee 3,330 hours total
Fundraising by MCI Talent€ 74,086€ 208,597€ 480,365decrease€ 320,542