Recruiting and Developing Our Talent
Creating a learning culture
MCI’s recruiting efforts are focused on attracting and retaining the best talent from around the world to support our business and growth strategy. Once hired, on-going education is a defining element of our culture.
We strongly believe that the overall capabilities of our organisation, our employee retention rate, and the success of our clients increase as individual employee skills and knowledge improve.
Through the MCI Institute, MCI’s global learning centre of excellence, a learning culture is rapidly transforming and inspiring MCI talents to realise their professional potential.
Talent development is powered by the MCI Institute and overseen by each office’s managing director.From leadership development to technical and functional skills, we ensure that we offer our talents quality, innovative and relevant learning and development opportunities. The strategy is implemented through a blended learning model, focusing on formal and informal learning channels with local, regional and global reach. Learning programmes are built on strong internal expertise and external partnerships with key industry associations and academic institutions, developed to meet the needs of the business as well as the individual.
Phoenix . Our Competency based development
Beyond training talent to enhance their skills, development of competencies to meet future needs and opportunities is paramount at MCI. Within this approach our philosophy of developing home-grown leaders remains a strong commitment and priority for the future of MCI.
To support talent development, 2013 saw the launch of an all new Professional Development Plan entitled Phoenix. Combining competency frameworks with clear objectives and recommended learning paths for growth, our competency based framework enables talent to benchmark their capabilities against industry standards and outlines skills and knowledge required to grow within the organisation.
Key results in 2013
- 10,691 hours of learning and development delivered (a 3% decrease over 2012)
- 3,386 enrollments in the MCI Institute programmes (a increase of 15% over 2012)
- Online enrollments accounted for 79% of all MCI Institute learning programmes. (This focus on online learning helps reduce carbon emissions generated by our education programmes, significantly cutting on air travel and associated travel costs.)
- 70 MCI managers participated in the flagship Online Management Development Programme – Harvard ManageMentor®
- 6-month Leadership Development Programme launched, providing a pioneering approach to grow MCI’s future leaders.
- 95% of all employees received a Professional Development review for 2013.
Over the last few years, our HR and sustainability teams have increasingly worked together to integrate sustainability principles into all aspects of the talent management process. This starts with recruitment and proceeds to include induction, training, career development and performance management.